DIGITAL ACCESS & REFUNDS
Clear access. Fair handling.
The $1 USD charge is for personal streaming access to one selected song after verified payment confirmation. Refund and access issues are handled without limiting rights that apply under consumer law.
Duplicate or incorrect charges
If you believe you were charged more than once for the same selected song, or the charged amount does not match the checkout shown to you, contact purchase support so the transaction can be reviewed.
Access does not activate
When live payments are enabled, successful payment confirmation should create access to the selected complete song. If payment is confirmed but access is not delivered, contact support with the email used at checkout. We will investigate the entitlement and, where appropriate, restore access or provide another remedy required by law.
Refund requests
Digital-access refund requests will be assessed based on the circumstances of the transaction and applicable consumer law. This policy does not use an “all sales final” rule to remove rights that cannot legally be waived.
Refunds, disputes and reversals
If a transaction is refunded, reversed, successfully disputed, or determined to be unauthorized, the related song-streaming entitlement may be revoked or suspended.
What a refund does not change
Whether access is active or refunded, no transaction transfers ownership of the song, master recording, composition, copyright or Gerard So Great catalog.
Contact
Purchase support will be handled through shop@gerardsogreat.com once branded email and live payments are activated. General questions can be sent to contact@gerardsogreat.com.